Lordan's Saddlery
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Terms and Conditions

Refund Policy

Please choose carefully. We do not give refunds if you change your mind or make a wrong selection. If your order is a custom order, we require a 20% deposit. This deposit is non-refundable.

We are happy to offer a credit or an exchange of item however we do not give exchange or refund on sale items.

Exchange of an item must be within 7 days of purchase with copy of receipt. Please include a self-addressed post pack when exchanging an item so it can be returned promptly. 

Saddle Deposits

Our Custom made saddle range require a 20% deposit at the time of placing the order.  This deposit is non-refundable and secures your place on our list of saddle orders.

Postage & Delivery

Goods are sent via standard Australia Post mail.  

Postage (excluding saddles)  $18

Saddles  $45

Please allow between 3-10 working days to receive your goods. If you require your goods to be sent Priority please let us know and we will be happy to discuss your options.  

If ordering from a country other than Australia, a quote for freight will be sent to you via email before your transaction has been processed.  We will then wait for confirmation from you before proceeding with your order.

Privacy Policy

Personal details provided to Lordan’s Saddlery will not be used or given to a third party for any purpose other than to ensure the safe arrival of your purchases.

Payment Details

Lordan’s Saddlery accepts the following payment methods:
• Secure Online Credit Card (Visa and MasterCard only) via Stripe.  Credit card details are stored in a highly encrypted secure database. Payment by credit card is the easiest and most efficient method of payment

• Offline Payments  If you would prefer to place your order over the phone please contact John on Lordan’s Saddlery on 02 68822048  

 Contacting Us

Lordans Saddlery friendly and knowledgeable staff are happy to speak with you regarding any enquiries you may have in relation to our products and services.  
Workshop sales by appointment only.

Email sales@johnlordansaddles.com.au
Phone 02 68822048